About us
We started this because there's a gap between a dispute too big to absorb and one big enough for a lawyer to take.
What is a consumer advocate, exactly?
Several people will offer to help with a dispute. Only one of them is paid by you.
Not the warranty desk
A warranty administrator is paid by the contractor whose work is in dispute. Useful, and not on your side by design.
Not an industry scheme
An arbitration scheme is funded by the industry it arbitrates, and answers to its members collectively.
Not a review site
A review site is paid by advertisers, which can include the business you are trying to hold to account.
Engaged by you
You engage us, and we answer to you. Nobody else pays us anything in either direction.
Why we exist
The gap we work in
A $12,000 roof that leaks is a serious amount of money to a household and a rounding error to a contingency-fee attorney. Small claims court caps out below it in most states. So people write it off, and businesses learn that they can let them.
Satisfy exists for that band. We handle the pursuit: the correspondence, the escalation, the persistence, so it isn’t on you to do it in the evenings after work.
Where we work
What we take on
- Home Services
When a contractor takes your money and the work isn't right
We take on the dispute for you: building the file, putting it to the business, and escalating it as far as it needs to go.
How we handle home services - Vehicle Claims
When your insurer's number is lower than your loss
Run the claim yourself with a step-by-step guide, or let us match you with a specialist who runs it for you.
How we handle vehicle claims - Every service line
Not sure which one yours is?
The full list of disputes we take on, from roofing and solar to total loss valuations and wedding vendors.
See everything we take on
Whose side we're on
We’re paid by you. That’s the whole design, and it’s why the cost structure matters more than any promise we could make about our intentions.